Families and Advocates Recommend Amber Support Services
We are proud to share that families and advocates have given overwhelmingly positive feedback about Amber Support, with 100 percent saying they would recommend our services. This is the highest level of family and advocate feedback we have ever received.
Families and advocates shared their views following support reviews across our supported living and day services, and the response rate itself shows how engaged and confident families feel in working with us.
What Families Told Us
Feedback consistently highlighted:
- High quality, person centred care
- Clear and open communication
- Staff who are caring, professional, and approachable
- Loved ones feeling happy, safe, and supported
- Real progress in confidence, independence, and wellbeing
Many families spoke about how reassuring it is to see their loved one settled, thriving, and enjoying meaningful activities, as well as feeling included and listened to throughout the support review process.
Feeling Listened To and Included
Families and advocates reported feeling fully involved, valued, and confident to share their views. Support reviews were described as positive, welcoming, and focused on the individual, not the service. This reflects our commitment to partnership working and truly person centred support.
Why This Matters
Listening to families and advocates is central to how we deliver high quality care. This feedback gives strong reassurance that Amber Support is providing trusted supported living and day services that families would confidently recommend to others.
We remain committed to listening, learning, and continually improving, so every person we support can live a happy, meaningful life.