Exceptional Engagement. Outstanding Results.
We are proud to share the results of our latest Annual Staff Survey and it is quite simply our strongest yet.
With an 88% response rate, this reflects a workforce that feels listened to, involved, and confident to share their views openly.
This level of participation matters because it means the results genuinely reflect how our staff feel about working at Amber Support.
A Net Promoter Score That Speaks for Itself
One of the most powerful measures in the survey is our Net Promoter Score, which looks at how likely staff are to recommend Amber Support as a place to work.
Across health and social care:
- A Net Promoter Score of 30 is considered good
- A score of 50 is considered excellent
- Scores above 70 are regarded as outstanding and rare
Our Net Promoter Score this year is +72.
That places Amber Support firmly in the outstanding category, showing that the vast majority of our staff are active advocates for the organisation and would confidently recommend Amber Support to friends and colleagues.
This is not a statistic we take lightly. It reflects trust, pride, and belief in the organisation.
What Our Staff Told Us
The survey results show consistently high levels of satisfaction across leadership, wellbeing, teamwork, communication, and culture.
Key highlights include:
- 100% of staff said they are determined to give their best effort at work
- 100% said they feel happy at work
- 100% agreed that Amber Support strives to be a well led organisation
- 97% feel safe to challenge and share ideas
- 100% feel supported by leadership
But it is the words of our staff that truly bring the results to life:
“I strive to be my best self and provide quality care to all my clients.”
“My voice is always heard and appreciated.”
“Exceptional and one of a kind no one can support individuals as good as Amber can.”
“I love Amber Support and it is a great company to work for.”
When asked to describe Amber Support in one word, staff most commonly said supportive, caring, inclusive, happy, and outstanding.
Proud Today. Focused on Tomorrow.
We are incredibly proud of our team and grateful to every member of staff who took the time to share their views.
An 88% response rate and an outstanding Net Promoter Score of +72 are not achieved by chance. They are the result of strong values, committed leadership, and a workforce that believes in what we do.
We will continue to listen, learn, and invest in our people because when our staff thrive, the people we support thrive too.