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Getting Started

Get in touch

You may have heard of us through a friend or family member, or you may have been referred to us via social services. No matter how you’ve found us, we want to start by saying hello!

You may be wondering what happens next. Well, on this page, we take you through the steps involved in joining Amber Support and what you can expect from our disability support services along the way.

If you haven’t already, the first thing you need to do is simply give us a call! We’re more than happy to hear from new people and give our advice. Call us on 01905 917900.

We may suggest organising an initial Support Assessment, which leads us onto the next step…

Our Support Assessment

We’ll meet face-to-face to carry out your Support Assessment. During our meeting, we’ll discuss the level of care and disability support you want and need, based on what you can already do and what you want to achieve.

A family member, friend or external advocate may also be involved as is considered appropriate; however, you will be central to creating your Support Plan and will make your own decisions.

During your support assessment, you can expect:

  • To be fully involved
  • To talk about your strengths, and what you want to achieve in your day-to-day life
  • To discuss your personal history and life story
  • To consider the needs of your whole family, including your carer’s
  • To talk about any caring you do for other family members
  • To discuss your housing, including where and who you want to live with

Our support plans are completely bespoke and will be tailored to your individual needs. We will always support you to make your own decisions and promote your interests and independence.

If, for reasons of mental capacity, you are not able to participate fully in Support Planning, consideration will nevertheless be given to your wishes, as far as these are expressed and are practical. We welcome designated advocates in this context.

Support Plan

Your plan will take what we discussed in our assessment to outline how Amber Support will meet your needs. We provide all of our Support Plans in partnership with our clients, meaning you will always have equal say in how it is delivered.

Your plan will be:

  • Flexible, in case your needs or wishes change
  • Clear about how family, friends and carers will be involved
  • Clear how any needs you have linked to your gender, sexuality, disability, ethnicity or religion will be met
  • Reviewed regularly
  • Clear about what to do if things change or there is a crisis

As our client, you may want to get involved in our Day Service activities and projects, or, you may find our Community Care service is a better fit for you. To find out more about our Day Service and Community Care, visit the pages by clicking the buttons below.

Support Plan Reviews

After your Support Plan has been implemented for 6 months, we will carry out a review to make sure that you are happy with everything. If you would like anything to change, or have any ideas of how we can improve our service, we’re all ears! Your Support Plan is completely flexible and controlled by you, so it is important that we get it right.

After your 6-month review, we will continue reviewing your Support Plan every 12 months.

Your Budget

Your personal budget is the amount of money your local council says you need for care and support. Here at Amber Support, we always ensure you receive the best possible care. Therefore, we have implemented state-of-the-art technology to make your money go further. You can read more about this on our Technology page.

As always, everyone is welcome here at Amber Support. We are all one big family! So, to get things started, give us a call on 01905 917900.

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